Verbal abuse: a proactive approach.

Abstract

Of the 151 nurses responding to a survey conducted at a 400-bed acute care hospital, 85% had experienced verbal abuse and 45% had experienced verbal abuse within the last 15 working days. Recommendations, assertiveness or crisis intervention techniques, and patient/family education help nurses manage their feelings about abuse and the verbally abusive patient and family.

Topics

0 Figures and Tables

    Download Full PDF Version (Non-Commercial Use)